Large modern organizations use information technology (IT) to accomplish what they regularly do. They use enterprise software, such as ERP, CRM, workflow management systems, and collaboration software, to efficiently but also flexibly coordinate interdependent tasks. Yet, many enteprise software implementations remain behind expectations. This may not surprise given that enterprise software implementations are often complex transformation projects in which social, cognitive, emotional, political, and technical processes interact in a complex manner.
In the research area Enterprise Software, we examine how organizations can effectively use enterprise software to their benefits. We examine the complex interplay of technology and interdependent recurrent tasks (routines or processes). We examine this interplay in two different contexts in two research projects: In hard-to-change, complex ERP systems, and in easy-to-change collaboration systems such as MS Sharepoint.