ERP Post-Implementierung

Many companies have implemented ERP systems in the past 15 years and have completed the adoption by now. Thereby it is not evident that a successful project automatically leads to a system success. The possibilities of an ERP system can only be fully exploited, if users are satisfied with the direct interaction with the system. Only a high user satisfaction fosters the employees of a company to support the system, test new functionalities and experiment with the technology application. Therefore it is crucial for companies to know the positive influences of satisfaction during post implementation in order to be successful with an ERP system in a long term.

This research project therefore addresses the following question: How can variations in satisfaction, from the perceived combination of system- and service factors of users, be explained in a post implementation environment? 


Rich, Daphne; Dibbern, Jens (2013). A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits. In: Piazolo, Felix; Felderer, Michael (eds.) Innovation and Future of Enterprise Information Systems. ERP Future 2012 Conference, Salzburg, Austria, November 2012. Lecture Notes in Information Systems and Organisation: Vol. 4 (pp. 115-127). Berlin, Heidelberg: Springer Berlin Heidelberg 10.1007/978-3-642-37021-2_10

Rich, Daphne; Dibbern, Jens (2010). End-User Satisfaction in ERP Post-Implementation: An Investigation of Maintenance Activities, User Support Services and System Integratior. In: Fifth Pre-ICIS workshop on ES Research. St. Louis, USA.