Prof. Dr. Jens Dibbern

Journal Article

Krancher, Oliver; Dibbern, Jens; Meyer, Paul (2018). How Social Media-Enabled Communication Awareness Enhances Project Team Performance. Journal of the Association for Information Systems, 19(9), pp. 813-856. AIS/ACM

Huber, Thomas; Kude, Thomas; Dibbern, Jens (2017). Governance Practices in Platform Ecosystems: Navigating Tensions Between Co-Created Value and Governance Costs (In Press). Information Systems Research (forthcoming) Informs

Dibbern, Jens; Chin, Wynne W.; Kude, Thomas (2016). The Sourcing of Software Services: Knowledge Specificity and the Role of Trust. ACM SIGMIS Database: the Database for Advances in Information Systems, 47(2), pp. 36-57. ACM 10.1145/2963175.2963178

Huber, Thomas; Fischer, Thomas A.; Dibbern, Jens; Hirschheim, Rudy (2013). A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing. Journal of Management Information Systems, 30(3), pp. 81-114. M. E. Sharpe

Dibbern, Jens; Chin, Wynne W.; Heinzl, Armin (2012). Systemic Determinants of the Information Systems Outsourcing Decision: A Comparative Study of German and United States Firms. Journal of the Association for Information Systems, 13(6), pp. 466-497. AIS/ACM

Kude, Thomas; Dibbern, Jens; Heinzl, Armin (2012). Why Do Complementors Participate? An Analysis of Partnership Networks in the Enterprise Software Industry. IEEE transactions on engineering management, 58(2), pp. 250-265. New York, N.Y.: Institute of Electrical and Electronics Engineers IEEE 10.1109/TEM.2011.2111421

Oertel, Nina; Dibbern, Jens; Nochta, Zoltan (2010). Assessing the potential of ubiquitous computing for improving business process performance. Information systems and e-business management, 8(4), pp. 415-438. New York, N.Y.: Springer-Verlag 10.1007/s10257-009-0122-8

Gewald, Heiko; Dibbern, Jens (2009). Risks and benefits of business process outsourcing. A study of transaction services in the German banking industry. Information and Management, 46(4), pp. 249-257. 10.1016/j.im.2009.03.002

Dibbern, Jens; Heinzl, Armin (2009). Outsourcing of Information Systems Functions in Small and Medium Sized Enterprises. A Test of a Multi-Theoretical Model. Business & information systems engineering, 1(1), pp. 118-129. Wiesbaden: Gabler 10.1007/s12599-008-0008-1

Dibbern, Jens; Winkler, Jessica; Heinzl, Armin (2008). Explaining Variations in Client Extra Costs between Software Projects Offshored to India. MIS Quarterly, 32(2), pp. 333-366. Management Information Systems Research Center, University of Minnesota

Winkler, Jessica K.; Dibbern, Jens; Heinzl, Armin (2008). The impact of cultural differences in offshore outsourcing - Case study results from German-Indian application development projects. Information systems frontiers, 10(2), pp. 243-258. Norwell, Mass.: Springer Science + Business Media 10.1007/s10796-008-9068-5

Winkler, Jessica; Dibbern, Jens; Heinzl, Armin (2007). Der Einfluss kultureller Unterschiede beim IT-Offshoring. Wirtschaftsinformatik, 49(2), pp. 95-103. Springer

Newspaper or Magazine Article

Huber, Thomas; Dibbern, Jens (2010). Die Wirtschaftsinformatik schafft "Besserwisser". UniPress - Forschung und Wissenschaft an der Universität Bern(147), pp. 18-19. Bern: Abteilung Kommunikation, Universität Bern

Book Section

Krancher, Oliver; Dibbern, Jens (2014). Managing Knowledge Transfer in Software-Maintenance Outsourcing Transitions: A System-Dynamics Perspective. In: Information Systems Outsourcing: Towards Sustainable Business Value. Progress in IS (pp. 223-243). Heidelberg: Springer

Hirschheim, Rudy; Dibbern, Jens (2014). Information Technology Outsourcing: Towards Sustainable Business Value. In: Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds.) Information Systems Outsourcing. Progress in IS: Vol. 4 (pp. 1-19). Berlin Heidelberg: Springer 10.1007/978-3-662-43820-6_1

Huber, Thomas; Fischer, Thomas; Kirsch, Laurie; Dibbern, Jens (2014). The Emergence of Formal Control Specificity in Information Systems Outsourcing: A Process-View. In: Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds.) Information Systems Outsourcing. Progress in IS: Vol. 4 (pp. 141-185). Berlin Heidelberg: Springer 10.1007/978-3-662-43820-6_7

Rich, Daphne; Dibbern, Jens (2013). A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits. In: Piazolo, Felix; Felderer, Michael (eds.) Innovation and Future of Enterprise Information Systems. ERP Future 2012 Conference, Salzburg, Austria, November 2012. Lecture Notes in Information Systems and Organisation: Vol. 4 (pp. 115-127). Berlin, Heidelberg: Springer Berlin Heidelberg 10.1007/978-3-642-37021-2_10

Krancher, Oliver; Dibbern, Jens (2012). Learning Software-Maintenance Tasks in the Transition Phase of Offshore Outsourcing Projects: Two Learning-Theoretical Perspectives. In: Kotlarsky, Julia; Oshri, Ilan; Willcocks, Leslie P. (eds.) The Dynamics of Global Sourcing. Perspectives and Practices. 6th Global Sourcing Workshop 2012, Courchevel, France, March 12-15, 2012. Lecture Notes in Business Information Processing: Vol. 130 (pp. 105-125). Berlin, Heidelberg: Springer 10.1007/978-3-642-33920-2_7

Huber, Thomas; Fischer, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development and Occurrence of Differential Relationships. In: Kotlarski, Julia; Willcocks, Leslie P.; Oshri, Ilan (eds.) New Studies in Global IT and Business Services Outsourcing, 5th Global Sourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected Papers. Lecture Notes in Business Information Processing: Vol. 91 (pp. 46-65). Heidelberg: Springer Verlag

Fischer, Thomas; Huber, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: Heinzl, Armin; Buxmann, Peter; Wendt, Oliver; Weitzel, Tim (eds.) Theory-Guided Modeling and Empiricism in Information Systems Research (pp. 65-83). Heidelberg: Springer Verlag

Chin, Wynne W.; Dibbern, Jens (2010). An Introduction to a Permutation Based Procedure for Multi-Group PLS Analysis. Results of Tests of Differences on Simulated Data and a Cross Cultural Analysis of the Sourcing of Information System Services Between Germany and the USA. In: Vinzi, Vincenzo Esposito; Chin, Wynne W.; Henseler, Jörg; Wang, Huiwen (eds.) Handbook of Partial Least Squares Concepts, Methods and Applications (pp. 171-193). Heidelberg: Springer Verlag 10.1007/978-3-540-32827-8_8

Hirschheim, Rudy; Dibbern, Jens (2009). Outsourcing in a Global Economy. Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing. In: Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds.) Information Systems Outsourcing. Enduring themes, global challenges, and process opportunities (pp. 3-24). Heidelberg: Springer Verlag

Winkler, Jessica; Dibbern, Jens; Heinzl, Armin (2009). The Impact of Cultural Differences in Offshore Outsourcing. Case Study Results from German-Indian Application Development Projects. In: Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds.) Information Systems Outsourcing. Enduring themes, global challenges, and process opportunities (pp. 471-495). Heidelberg: Springer Verlag

Patig, Susanne; Dibbern, Jens (2009). Requirements Engineering. In: Kurbel, Karl; Becker, Jörg; Gronau, Norbert; Sinz, Elmar; Suhl, Leena (eds.) Enzyklopädie der Wirtschaftsinformatik Online-Lexikon. München: Oldenbourg

Chin, Wynne W.; Dibbern, Jens (2009). A Permutation Based Procedure for Multi-Group PLS Analysis: Results of Tests of Differences on Simulated Data and a Cross of Information System Services between Germany and the USA. In: Vinzi, Vincenzo Esposito; Chin, Wynne W.; Henseler, Jörg; Wang, Huiwen (eds.) Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields (pp. 171-192). Heidelberg: Springer Verlag

Willi, Fabian; Knolmayer, Gerhard (2009). The Effects of Outsourcing Announcements on Market Values of Swiss Firms: An Event Study. In: Hirschheim, Rudolf; Heinzl, Armin; Dibbern, Jens; Winkler, J. (eds.) Information Systems Outsourcing. Enduring Themes, Global Challenges, and Process Opportunities, 3rd ed. (pp. 201-214). Institut für Wirtschaftsinformatik, Universität Bern

Book

Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds.) (2014). Information Systems Outsourcing: Towards Sustainable Business Value. Progress in IS: Vol. 4. Berlin Heidelberg: Springer 10.1007/978-3-662-43820-6

Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds.) (2009). Information Systems Outsourcing. Enduring themes, global challenges, and process opportunities. Heidelberg: Springer Verlag

Report

Hurni, Thomas; Huber, Thomas; Dibbern, Jens (2016). Swiss Software Industry Survey 2016 - Current State, Emerging Trends & Long-term Developments in the Swiss Software Industry Institut für Wirtschaftsinformatik Abteilung Information Engineering

Huber, Thomas; Hurni, Thomas; Dibbern, Jens (2015). Report - Swiss Software Industry Survey 2015 Bern: Institut für Wirtschaftsinformatik, Abteilung Information Engineering

Dibbern, Jens; Haisch, Tina; Klauser, Marc; Hofer, Michael (2010). eEconomy der Schweiz: Situation und Potenziale aus Sicht IKT Bern: Institut für Wirtschaftsinformatik der Universität Bern

Conference or Workshop Item

Krancher, Oliver; Kotlarsky, Julia; Oshri, Ilan; Dibbern, Jens (2018). Bilateral versus Collective Governance : How Clients Promote Relational Norms in Multisourcing (Submitted). In: The 12th Global Sourcing Workshop. La Thuile, Italy. 21.-24.02.2018.

Krancher, Oliver; Oshri, Ilan; Kotlarsky, Julia; Dibbern, Jens (2018). How Formal Governance Affects Multisourcing Success: A Multi-level Perspective. In: 39th International Conference on Information Systems. San Francisco, USA.

Lehrig, Tim; Krancher, Oliver; Dibbern, Jens (December 2017). How Users Perceive and Actualize Affordances: An Exploratory Case Study of Collaboration Platforms (In Press). In: Thirty Eighth International Conference on Information Systems. Seoul, South Korea. 10.12.-13.12.2017.

Winkler, Maike; Huber, Thomas; Dibbern, Jens (5 January 2016). Supporting Joint Idea Generation with Software Prototypes in Offshore-Outsourced Software Development Projects. In: Hawaii International Conference on System Sciences (HICSS-49). Kauai. 05.-08.01.2016.

Hurni, Thomas; Huber, Thomas; Dibbern, Jens (15 December 2015). Coordinating Platform-Based Multi-Sourcing: Introducing the Theory of Convention. ICIS 2015 Proceedings.

Krancher, Oliver; Dibbern, Jens (2015). Knowledge in software-maintenance outsourcing projects: beyond integration of business and technical knowledge. In: 48th Annual Hawaii International Conference on System Sciences (pp. 4406-4415). IEEE Computer Society

Lehrig, Tim; Krancher, Oliver; Dibbern, Jens (2015). The Evolution of Routines under flexible Information Technology. In: European Conference on Information Systems 2015. Münster, Germany. 26.-29.05.2015.

Krancher, Oliver; Huber, Thomas; Dibbern, Jens (2015). Explaining Endogenous Control Change in Outsourced Software Projects (Unpublished). In: The 9th Global Sourcing Workshop. La Thuile, Italy. 18.-21.02.2015.

Oshri, Ilan; Dibbern, Jens; Kotlarsky, Julia (2015). Joint Vendor Performance in Multi-Sourcing Arrangements: The Moderating Role of the Guardian. In: Academy of Management Annual Meeting Proceedings 2015 2015 (p. 17393). Academy of Management 10.5465/AMBPP.2015.17393abstract

Winkler, Maike; Huber, Thomas; Dibbern, Jens (December 2014). The Software Prototype as Digital Boundary Object – A Revelatory Longitudinal Innovation Case. In: International Conference on Information Systems (ICIS). Auckland, New Zealand.

Krancher, Oliver; Dibbern, Jens (23 March 2014). Does the dichotomy of technical and business knowledge apply to software-maintenance outsourcing? (Unpublished). In: The 8th Global Sourcing Workshop. Val d’Isère, France. 23.-26.03.2014.

Huber, Thomas; Fischer, Thomas; Kirsch, Laurie; Dibbern, Jens (2014). Explaining Emergence and Consequences of Specific Formal Controls in IS Outsourcing – A Process-View. In: 47th Hawaii International Conference on System Science. Hilton Waikoloa, Big Island. 10.1109/HICSS.2014.529

Krancher, Oliver; Munz, Kathrin; Dibbern, Jens; Knolmayer, Gerhard (11 March 2013). Media performance during knowledge transfer in application offshoring: the perspectives of media synchronicity and cognitive load (Unpublished). In: The 7th Global Sourcing Workshop. Val d'Isère. 11.-14.03.2013.

Meyer, Paul; Dibbern, Jens (15 May 2012). Design and Impact of Awareness Functions – A Study about Social Media in Virtual Teams. In: Proceedings of the European Conference on Information Systems (ECIS). Barcelona. 10.-13.06.2012.

Krancher, Oliver; Dibbern, Jens (2012). Learning software-maintenance tasks in offshoring projects: a cognitive-load perspective. In: The 2012 International Conference of Information Systems. Orlando, USA. December 16-19, 2012.

Fischer, Thomas; Huber, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: ECIS 2011 Proceedings, The 19th European Conference on Information Systems. Helsinki, Finland.

Fischer, Thomas; Huber, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: Proceedings of the Fifth Global Sourcing Workshop 2011. Heidelberg: Springer Verlag

Meyer, Paul; Dibbern, Jens (2011). The impact of social presence on team performance in social networking platforms. In: PACIS 2011 Proceedings, 15th Pacific Asia Conference on Information systems (PACIS) 15 (paper 128). Queensland University of Technology

Huber, Thomas; Fischer, Thomas; Dibbern, Jens (2011). Substitutes or Complements? A Framework for Investigating the Dynamic Interplay of IS Outsourcing Governance Mechanisms. In: International Conference on Information Systems (ICIS) 32. Association for Information Systems AIS

Krancher, Oliver; Dibbern, Jens (2011). Knowledge Transfer Processes in the IS Offshore Outsourcing Transition: A Conceptual Model. Sprouts : working papers on information environments, systems and organizations, 11(145). Information Systems Department in Weatherhead School of Management at Case Western Reserve University

Huber, Thomas; Kude, Thomas; Dibbern, Jens (2010). Resolving Tensions in Hub-and-Spoke Networks of the Enterprise Application Software Industry - An Exploratory Case Study. In: Proceedings of the 16th Americas Conference on Information Systems (AMCIS). Lima, Peru.

Meyer, Paul; Dibbern, Jens (2010). An Exploratory Study about Microblogging Acceptance at Work. In: Proceedings of the 16th Americas Conference on Information Systems (AMCIS) (pp. 1-10). Association for Information Systems AIS

Augustin, Joerg; Heinzl, Armin; Dibbern, Jens (2010). Unlocking path dependencies in Business Process Outsourcing decision making. In: 4th Global Sourcing Workshop 2010.

Rich, Daphne; Dibbern, Jens (2010). End-User Satisfaction in ERP Post-Implementation: An Investigation of Maintenance Activities, User Support Services and System Integratior. In: Fifth Pre-ICIS workshop on ES Research. St. Louis, USA.

Arndt, Jens-Magnus; Kude, Thomas; Dibbern, Jens; Heinzl, Armin (2009). The Emergence of Partnership Networks in the Enterprise Application Software Industry. An SME Perspective. In: Heinzl, Armin; Dadam, Peter; Kirn, Stefan; Lockemann, Peter (eds.) PRIMIUM - Process Innovation for Enterprise Software. GI-Edition. Lecture Notes in Informatics: Vol. P-151 (pp. 179-194). Bonn: Gesellschaft für Informatik

Winkler, Jessica; Dibbern, Jens; Heinzl, Armin (2009). The Impact of Software Product and Service Characteristics on International Distribution Arrangement for Software Solutions. In: Proceedings of the 30th International Conference on Information Systems (ICIS) (pp. 1-19). Association for Information Systems AIS

Kude, Thomas; Dibbern, Jens (2009). Tight versus Loose Organizational Coupling within Inter-Firm Networks in the Enterprise Software Industry. The Perspective of Complementors. In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS) (pp. 1-10). Association for Information Systems AIS

Arndt, Jens-M.; Kude, Thomas; Dibbern, Jens (September 2008). The Emergence of Partnership Networks in the Enterprise Application Development Industry - A Global Corporation Perspective. In: Avison, David; Kasper, George M.; Pernici, Barbara; Ramos, Isabel; Roode, Dewald (eds.) Advances in Information Systems Research, Education and Practice. IFIP - The International Federation for Information Processing: Vol. 274 (pp. 77-88). New York: Springer 10.1007/978-0-387-09682-7-9_6

Winkler, Jessica; Dibbern, Jens (February 2008). Herausforderungen und Chancen der Internationalisierung für mittelständische Softwareunternehmen in Deutschland. In: Bichler, Martin; Hess, Thomas; Krcmar, Helmut; Lechner, Ulrike; Matthes, Florian; Picot, Arnold; Speitkamp, Benjamin; Wolf, Petra (eds.) Multikonferenz Wirtschaftsinformatik 2008 (MKWI 2008) (pp. 751-762). Berlin: GITO-Verlag

Kude, Thomas; Dibbern, Jens; Heinzl, Armin (2008). Complementarity, Relation-Specific Investment, and Opportunism: Explaining Asymmetric Governance Modes in Hub-and-Spoke Networks within the Enterprise Application Software Industry. Proceedings of JAIS Theory Development Workshop, 8(25), pp. 8-25. Cleveland, Ohio: Information Systems Department in Weatherhead School of Management at Case Western Reserve University

Winkler, J.K.; Dibbern, Jens; Heinzl, A.H. (June 2006). Success in Offshoring of Application Development – Does Culture Matter? (Unpublished). In: Proceedings of the European Conference of Information Systems (ECIS). Göteborg, Sweden. 12.-14.06.2006.

Dibbern, Jens; Chin, Wynne Wong; Heinzl, Armin Horst (May 2005). The Impact of Human Asset Specificity on the Sourcing of Application Services. Proceedings of the 13th European Conference of Information Systems.

Dibbern, Jens (February 2005). Der Einfluss der Spezifität des Humankapitals auf die Frage des Sourcings von Anwendungssoftware-Dienstleistungen. Tagungsband 7. Internationale Tagung Wirtschaftsinformatik, pp. 431-450. Heidelberg: Physica-Verlag

Dibbern, Jens; Brehm, Lars; Heinzl, Armin Horst (January 2002). Rethinking ERP-Outsourcing Decisions for Leveraging Technological and Preserving Business Knowledge. Proceedings of the 35th Annual Hawaii International Conference on System Sciences, pp. 2770-2779. 10.1109/HICSS.2002.994320

Brehm, Lars; Dibbern, Jens (19 September 2001). Analyse der ERP-Outsourcingentscheidung im Spannungsfeld von technologischem und unternehmensbezogenem Wissen. In: Buhl, Hans Ulrich; Huther, Andreas; Reitwiesner, Bernd (eds.) 5. Internationale Tagung Wirtschaftsinformatik 2001. Proceedings (pp. 713-728). Heidelberg: Physica-Verlag

Working Paper

Fischer, Thomas; Huber, Thomas; Dibbern, Jens; Hirschheim, Rudolf (2012). The Evolution of Contractual and Relational Governance in IS Outsourcing (Arbeitsbericht 242). Institut für Wirtschaftsinformatik, Universität Bern

Meyer, Paul; Swatman, Paul; Dibbern, Jens (2009). Using Microblogging in a work place context (Arbeitsbericht 226). Institut für Wirtschaftsinformatik, Universität Bern

Thesis

Rich, Daphne (2015). Understanding heterogeneity in post-implementation enterprise system usage: towards a fit/misfit-experience-outcome typology. (Dissertation, University of Bern, Faculty of Business, Economics and Social Sciences)

Huber, Thomas (2014). Dynamics of governance and control in inter-organizational software development. (Dissertation, University of Berne, Institute of Information Systems)