Institute of Information Systems

IT Outsourcing and IT Offshoring

IT Outsourcing Governance and Control

IT Outsourcing Governance and Control

Many IT Outsourcing projects fall short of expectations. They come in late, with fewer functionality and at higher cost. To prevent such project failure it is imperative to design efficient and effective governance and control mechanisms. In this research project we want to better understand how and why effective and efficient IT outsourcing governance can be achieved. The focus is on adaptations of governance and control mechanisms over time. For instance, in our current research projects we look at how managers can design control mechanisms that are tailored to the specific needs of projects, we look at the consequences of changes in outsourcing contracts for the project level, and vice versa. This research project is collaboration work with Laurie Kirsch (University of Pittsburgh) and Dr. Kalle Lyytinen (University of Pittsburgh).

Publications

Krancher, Oliver; Stürmer, Matthias (2018). A Knowledge-Based Perspective on Contract Choice in Application Outsourcing. In: Multikonferenz Wirtschaftsinformatik 2018. Lüneburg, Germany. 06.-09.03.2018.

Krancher, Oliver; Huber, Thomas; Dibbern, Jens (2015). Explaining Endogenous Control Change in Outsourced Software Projects (Unpublished). In: The 9th Global Sourcing Workshop. La Thuile, Italy. 18.-21.02.2015.

Krancher, Oliver; Dibbern, Jens (2014). Managing Knowledge Transfer in Software-Maintenance Outsourcing Transitions: A System-Dynamics Perspective. In: Information Systems Outsourcing: Towards Sustainable Business Value. Progress in IS (pp. 223-243). Heidelberg: Springer

Huber, Thomas; Fischer, Thomas; Kirsch, Laurie; Dibbern, Jens (2014). Explaining Emergence and Consequences of Specific Formal Controls in IS Outsourcing – A Process-View. In: 47th Hawaii International Conference on System Science. Hilton Waikoloa, Big Island. 10.1109/HICSS.2014.529

Krancher, Oliver (2013). Knowledge transfer in software-maintenance offshore outsourcing. (Dissertation, Universität Bern, Wirtschafts- und Sozialwissenschaftliche Fakultät, Institut für Wirtschaftsinformatik)

Krancher, Oliver; Slaughter, Sandra (2013). Governing individual learning in the transition phase of software maintenance offshoring: a dynamic perspective. In: 46th Annual Hawaii International Conference on System Sciences (3543 -3552). IEEE Computer Society

Huber, Thomas; Fischer, Thomas A.; Dibbern, Jens; Hirschheim, Rudy (2013). A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing. Journal of Management Information Systems, 30(3), pp. 81-114. M. E. Sharpe

Fischer, Thomas; Hirschheim, Rudy; George, Beena (2012). Governance in Outsourcing Relationships. The Role of Information Technologies. In: Proceedings of the 33rd International Conference on Information Systems (ICIS). Orlando, USA.

Fischer, Thomas; Huber, Thomas; Dibbern, Jens; Hirschheim, Rudolf (2012). The Evolution of Contractual and Relational Governance in IS Outsourcing (Arbeitsbericht 242). Institut für Wirtschaftsinformatik, Universität Bern

Fischer, Thomas; Huber, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: ECIS 2011 Proceedings, The 19th European Conference on Information Systems. Helsinki, Finland.

Fischer, Thomas; Huber, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: Proceedings of the Fifth Global Sourcing Workshop 2011. Heidelberg: Springer Verlag

Huber, Thomas; Fischer, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development and Occurrence of Differential Relationships. In: Kotlarski, Julia; Willcocks, Leslie P.; Oshri, Ilan (eds.) New Studies in Global IT and Business Services Outsourcing, 5th Global Sourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected Papers. Lecture Notes in Business Information Processing: Vol. 91 (pp. 46-65). Heidelberg: Springer Verlag

Fischer, Thomas; Huber, Thomas; Dibbern, Jens (2011). Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: Heinzl, Armin; Buxmann, Peter; Wendt, Oliver; Weitzel, Tim (eds.) Theory-Guided Modeling and Empiricism in Information Systems Research (pp. 65-83). Heidelberg: Springer Verlag

Huber, Thomas; Fischer, Thomas; Dibbern, Jens (2011). Substitutes or Complements? A Framework for Investigating the Dynamic Interplay of IS Outsourcing Governance Mechanisms. In: International Conference on Information Systems (ICIS) 32. Association for Information Systems AIS

Huber, Thomas; Fischer, Thomas (2010). Governance Mechanisms as Substitutes and Complements: Explaining Differential Relationships between Contractual and Relational Governance. In: Proceedings of IFIP 8.2, Organizations and Society in Information Systems (OASIS). St. Louis, USA.